Customer Service Management
An integrated system of support channels and AI management, allowing for quick deployment and user-friendly implementation.
SLA Management
Establish automated escalation procedures to notify of SLA events and prioritize resolution of orders using a customizable workflow. Create multiple SLA setups tailored to your business operations in various locations.
Incident Management
Technicians are provided with an all-encompassing solution to handle incidents from one centralized platform. This includes added benefits such as automation and AI capabilities.
Knowledge Management
Build a robust knowledge base by integrating external sources and utilizing internal content management tools. Expand the database for end users, helping to reduce incidents.
Communication Management
Make timely announcements using our platform and keep track of multiple dates and past events for daily communication purposes.
Control Management
Reduce risk by implementing a well-regulated control process for automation and standardization throughout your organization.
Platform Risk Management
Establish automated escalation procedures to address SLA events and prioritize order resolution through a customizable workflow. Create multiple SLA configurations that cater to different geographical locations within your business.
AI-Powered Service Management
Quickly deploy chatbots to serve end-users, incorporating advanced AI features that offer intelligent recommendations. Analyze customer interactions to gain valuable insights, and use AI-powered analytics to assess performance.